Change of Mind Returns
"Change of mind" includes purchases you have made in error eg accidentally ordered the wrong size or colour, items that don't fit the way that you would like or unwanted gifts.
We will accept change of mind returns provided they meet the following guidelines:
- Return within 14 days
- Return with proof of purchase
- Item must be unworn, unwashed, unused with all original tags/labels attached
- Protective hygiene sticker must be in place for swimwear returns
- Item is not listed as an excluded item as outlined below
Excluded items (for change of mind returns):
- Drink Bottles
- Gift Cards
Faulty Product Returns
If something is faulty, incorrectly described or different from the sample shown we will provide an exchange or refund provided the item is returned within a reasonable time with proof of purchase.
Can't find your receipt? A bank statement will be fine. If you don't have that, get in touch and we'll do our best to track it down.
Returns Process (In-Store)
Please feel free to come in store to return your items if you are in the area. (Shop 2, 271 Lawrence Hargrave Drive, Thirroul NSW)
Provide the team member in store your unwanted item, proof of purchase and if you paid using a credit card please bring the same card with you.
Once the returns policy has been met, we'll offer an exchange or refund on the spot.
Exchanges for the same item in a different size will not incur any additional charges. If the new item is a different product (including a different colour) and there is a price difference you may need to pay the difference or receive a partial refund.
If you request a refund, the purchase price (excluding delivery charges for online orders) will be refunded to you using the original payment method so if you paid cash we can offer a cash refund. If you paid using a card, please bring the same card with you as we will refund back to your card.
Returns Process (Online)
If your purchase was made online and you wish to return it, you will need to send it back to us.
Email us at email@example.com to let us know you would like a refund, then return the item/s to:
Thirroul Active Wear
Shop 2, 271 Lawrence Hargrave Drive
THIRROUL, NSW 2515
Once received, we'll process the refund and notify you via email. Your refund will be credited back to you in the next 1-5 days, depending on the payment method used to place your order.
If the item returned does not meet our Returns and Exchange Policy above your order will be sent back to you.
Please do not hesitate to contact us if you have any questions about our Returns + Exchange Policy